Refund & Return Policy

At Venomred, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, please review the following return and refund conditions.

I. Return Eligibility

Customers may request a return within 14 days after the order has been delivered.

To be eligible for a return, the item should generally:

• Be unused and in its original condition

• Be returned with its original packaging where applicable

• Include any accessories or components originally supplied with the product

• Not show signs of damage caused by misuse, improper handling, or unauthorized modification

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any applicable exclusions will be communicated on the relevant product page or before purchase.

II. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive:

• A damaged item

• A defective item

• An incorrect item

• An item that materially differs from its product description

For these situations, please provide your order number and, where appropriate, clear photos or videos showing the issue.

After reviewing the information, we may offer an appropriate solution, such as a replacement, refund, or other reasonable resolution.

Where the issue is confirmed to have resulted from an error on our part, we will cover the reasonable return shipping cost.

III. Returns for Other Reasons

If you wish to return an item because you changed your mind, ordered the wrong item, or no longer need the product, the return may be accepted provided the item meets our return conditions.

In such cases, the customer is generally responsible for the return shipping cost.

Original shipping charges may not be refundable for returns that are not caused by an error or defect attributable to us.

IV. Return Request

Before sending any item back, please contact our customer service team.

Do not send a return to an address obtained from a third party or from a previous shipment. We will provide the appropriate return instructions when your return request is approved.

V. Refund Processing

Once the returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, the applicable refund will normally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution. Once we issue the refund, the time required for the funds to appear in your account is outside our control.

VI. Non-Returnable Situations

A return or refund may be declined when:

• The return request is submitted outside the applicable return period

• The item has been used, damaged, or modified by the customer

• The product is returned without required components or accessories

• The condition of the product has materially changed after delivery due to customer handling

This does not limit any rights or remedies that cannot legally be excluded under applicable law.

VII. Contact Us

For return or refund assistance, please contact:

Email: service@venomred.com

Please include your order number and a brief description of the issue so that our team can assist you efficiently.